Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return if your charm/s or item/s are damaged. You’ll also need the receipt or proof of purchase.

Please read our FAQs first to see if they can answer your question before you contact us. The FAQs can be really helpful for you.

You can contact us at info@crocpaperscissors.co.uk.

 

Damages and issues 

Please inspect your order once received and contact us immediately if the charm/item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right as soon as possible.

European Union 14 day cooling off period 

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.